As a receptionist, you’ll be the first point of contact for our firm.
As a receptionist, you’ll be the first point of contact for our firm. Our Receptionist’s duties include offering administrative support across the organization. You’ll welcome guests and greet people who visit the office while coordinating front-desk activities, including distributing correspondence and redirecting phone calls, requests, etc.
In that the Receptionist is also a customer service role, an abundant, pleasant personality is a must. You should also be able to deal with emergencies, shifting priorities in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.
Roles and Responsibilities
Ultimately, a Receptionist’s duties and responsibilities are to ensure guests are welcomed positively while executing all administrative tasks to the highest quality standards. Other specifics include:
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary support materials (stationery, etc.)
Provide basic and accurate information in-person and via phone, email, Slack, text
Receive, sort and distribute daily mail and deliveries
Maintain office security by following safety procedures and controlling access via the front door and reception desk
Update calendars and schedule meetings
Arrange travel and accommodations (book reservations for travel, hotels, rental cars, and special events, such as tours and excursions for key General Partners, Partners, Principals and Associates).
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office, Google Suite of tools, etc.
Hands-on experience with office equipment (e.g. fax machines, printers and so on)
Professional, positive attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize
High school degree; additional certification in Office Management and or a College Degree is a plus