As a Receptionist, you’ll be the first point of contact for our firm. Our Receptionist’s duties include offering administrative support across the organization. You’ll welcome guests and greet people who visit the office while coordinating front-desk activities, including distributing correspondence and redirecting phone calls, requests, etc.

In that the Receptionist is also a customer service role, an abundant, pleasant personality is a must. You should also be able to deal with emergencies, shifting priorities in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Ultimately, a Receptionist’s duties and responsibilities are to ensure guests are welcomed positively while executing all administrative tasks to the highest quality standards. Other specifics include:

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary support materials (stationery, etc.)
  • Provide basic and accurate information in-person and via phone, email, Slack, text
  • Receive, sort and distribute daily mail and deliveries
  • Maintain office security by following safety procedures and controlling access via the front door and reception desk
  • Update calendars and schedule meetings
  • Arrange travel and accommodations (book reservations for travel, hotels, rental cars, and special events, such as tours and excursions for key General Partners, Partners, Principals and Associates).
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualifications

  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office, Google Suite of tools, etc.
  • Hands-on experience with office equipment (e.g. fax machines, printers and so on)
  • Professional, positive attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize
  • High school degree; additional certification in Office Management and or a College Degree is a plus